Return Policy
At Ceiling Expert Ltd, we strive to ensure your complete satisfaction with our products. If you need to return any goods, please follow our return policy outlined below:
Right to Cancel
- You have the right to cancel your contract within 14 days of receiving the goods. This gives you peace of mind and the opportunity to inspect and evaluate your purchase.
- To initiate the cancellation process, return the goods according to the instructions provided below. Our goal is to make the return process as smooth and hassle-free as possible.
- If you are unable to return the goods within the 14-day period, notify us of your intention to cancel within the specified timeframe. We value your communication and will work with you to find a suitable solution.
How to Notify Us
- Email: sales@ceilingstore.co.uk. Our customer service team is ready to assist you with your return request and provide any necessary guidance.
- Written Notice:
- Ceiling Expert Ltd
- Unit 2C, 60 Sherborne Street
- Sherborne Trading Estate
- Manchester, M8 8LR
- United Kingdom. We encourage you to use a trackable mailing service to ensure that your notice reaches us promptly and securely.
Returning Goods
- For your convenience, you can use the provided email for your cancellation request. This method ensures a quick and documented notification process.
- Regardless of notification, goods must be returned in their original condition within 14 days of informing us of your cancellation or, if no notification is given, within 14 days of receiving the goods. This helps us maintain the quality and integrity of our products.
- Upon receiving the returned goods or proof of return, we will process your refund within 14 days. We strive for prompt and efficient processing to ensure your satisfaction.
- Returned items must be in their original condition; otherwise, we may be unable to accept them. Original condition includes all packaging, documentation, and any accessories that came with the product.
- We reserve the right to make deductions from the refund for any loss in value due to unnecessary handling by you. This policy ensures fairness and helps us continue to offer high-quality products.
Additional Information
- Please ensure that all items are securely packaged to prevent damage during transit. We recommend using the original packaging if possible.
- If you have any questions about our return policy or need assistance with your return, do not hesitate to contact our customer service team. We are committed to providing you with the best possible service and support.
- Your feedback is important to us. If there are any issues or concerns with your purchase, please let us know so we can address them and improve our service.
Thank you for choosing Ceiling Expert Ltd. We appreciate your business and are here to assist with any questions or concerns regarding our return policy. Your satisfaction is our priority, and we look forward to serving you again.